Category Listings

Tag Archives: #customer service #branding

Customer Service vs. Customer Experience

Heart Of The Matter: Treating The Disease Instead Of The Person by LEANA WEN Edits and comments by Dan Pestretto A 56-year-old man is having lunch with his wife at a seafood restaurant just outside Boston when he develops crushing chest pain. He refuses an ambulance, so the man’s wife drives him to the ER. […]