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Category Archives: Operations

Business Management: Part Art, Part Science and All Heart

Art Life can be beautiful and with the right perspective. It is possible to see that we are surrounded by art. Studs Terkel’s musical, tells it way better than I can. He illustrated the dignity and art of “Working”. Suffice it to say, if you look, you can find art in all kinds of work. […]

Customer Service: Good, Better, and Priceless Accountability

In those moments when your team, your customer service people, the front line make a mistake, what they do next, says everything about your brand. Mistakes happen to all of us. Great leaders of extraordinary brands own up to them. In today’s digital world being good is expected. Being good may get you “liked”. Being […]