Standards Set the Bar Standards are more than ideals. Standards must be committed to throughout your organization. Your standards pertain to the company overall and to each position on your organization chart. Standards define how you want your team to act with customers, prospects and among each other. Standards should be measurable in terms of […]
Your business is a means to an end. It’s a place to grow, to discover who you are, what’s important to you and how you want to express yourself in the world. It’s a place for exploration, discovery, and self-expression. A place for creativity. Not just creativity in the landscapes you work on, but in […]
A Perspective on Business Development Getting Your Business to Work for You Some days does it feel like you have the worst job in the world and your boss is out of his or her mind? It’s one thing if you’re an employee. Most of us have been there and done that, at least […]
Thanksgiving is the greatest American holiday if you ask me. It has family together and eating. And it says tons about what we believe is important. The holiday is all about being grateful for what we have and giving thanks to our families, our friends and our work. It’s also the beginning of the Holiday season, […]
Creating the business that you want, requires a well-defined description of that future business. You need to be able to clearly see your business in your mind’s eye. In this way, you can guide the business from where you are today to your vision of your business’s future . The Leadership core function holds all […]
In those moments when your team, your customer service people, the front line make a mistake, what they do next, says everything about your brand. Mistakes happen to all of us. Great leaders of extraordinary brands own up to them. In today’s digital world being good is expected. Being good may get you “liked”. Being […]
Why did you start a business? Freedom to set your own hours, be your own boss and enjoy your life more. Felt trapped by the corporate mentality of big business. Whatever it was, if you’re perfectly honest, it’s probably not working out as well as you had imagined. In fact, studies show that most businesses […]
Most things can be done in a variety of different ways. Doing things the same way every time will improve results. You’ll go deeper into the process with each effort. From mowing a lawn, constructing a patio, selling a job, to designing a garden, wrap process around it and you’ll see how infinitely detailed and […]
Trust within a company is the grease that keeps the wheels turning. It is a company’s most valuable asset. Without it, you may get results, the company functions, but everything is laborious. Inspired work requires mutual trust. Onus is on management to initiate and sustain empathetic trusting relationships with employees, customers, sales prospects, suppliers and […]
It seems so easy, it reaps huge rewards and yet, almost all of us need to work on getting better at it. Tons of studies show that people accurately comprehend or internalize less than 30% of what they hear. That means it’ll take us a minimum of hearing something three times before we get it. […]